Difference between revisions of "CCNP TSHOOT 642-832/Chapter 2"
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m (New page: =Introduction to Troubleshooting Processes= __TOC__ {{Source cli}} Category:CCNPv6Category:CCNPv6 TSHOOT) |
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=Introduction to Troubleshooting Processes= | =Introduction to Troubleshooting Processes= | ||
__TOC__ | __TOC__ | ||
| − | + | =Troubleshooting Methods= | |
| + | ==Defining Troubleshooting== | ||
| + | *'''Step 1:''' Problem Report | ||
| + | *'''Step 2:''' Problem Diagnosis | ||
| + | *'''Step 3:''' Problem resolution | ||
| + | === Diagnosing a Problem=== | ||
| + | {|border=1 ;style="margin: 0 auto; text-align: center;cellpadding="5" cellspacing="0" | ||
| + | |+ Diagnosing a Problem | ||
| + | |- bgcolor=lightgrey | ||
| + | ! Step !! Description | ||
| + | |- | ||
| + | |'''Collect Information''' || A problem report often lacks sufficient information. Collect additional information from. fx. Network Management tolls or interviewing the user. | ||
| + | |- | ||
| + | |'''Examine Collected Information'''||Examine collected information. Fx. comparing to baseline information. | ||
| + | |- | ||
| + | |'''Eliminate Potential causes''' || Based on knowledge of network and collected information - start to eliminate causes. | ||
| + | |- | ||
| + | |'''Hypothesize Underlying Cause''' || After eliminating causes hypothesize the most likely cause of the problem. | ||
| + | |- | ||
| + | | '''Verify Hypothesis''' || Test if the hypothesize resolve the problem | ||
| + | |} | ||
| + | ==The Value of a Structured Troubleshooting Approach == | ||
| + | [[Image:TSHOOT kapitel 2 - 1.png|500px|thumb|none|Structured Troubleshooting Approach]] | ||
| + | [[Image:TSHOOT Kapitel 2 - 2.png|500px|thumb|none|'''Shoot from the hip''' Troubleshooting Approach]] | ||
| + | ==Popular Troubleshooting Methods== | ||
| + | [[Image:TSHOOT kapitel 2 - 3.png|800px|thumb|none|Top-down, Bottom-up or Divide and conquer approaches]] | ||
{{Source cli}} | {{Source cli}} | ||
[[Category:CCNPv6]][[Category:CCNPv6 TSHOOT]] | [[Category:CCNPv6]][[Category:CCNPv6 TSHOOT]] | ||
Revision as of 10:29, 6 June 2010
Introduction to Troubleshooting Processes
Contents
Troubleshooting Methods
Defining Troubleshooting
- Step 1: Problem Report
- Step 2: Problem Diagnosis
- Step 3: Problem resolution
Diagnosing a Problem
| Step | Description |
|---|---|
| Collect Information | A problem report often lacks sufficient information. Collect additional information from. fx. Network Management tolls or interviewing the user. |
| Examine Collected Information | Examine collected information. Fx. comparing to baseline information. |
| Eliminate Potential causes | Based on knowledge of network and collected information - start to eliminate causes. |
| Hypothesize Underlying Cause | After eliminating causes hypothesize the most likely cause of the problem. |
| Verify Hypothesis | Test if the hypothesize resolve the problem |
